• How do I check the production status of my order?

    You can go to your personal account page, then find and click the “Order Center” to check your order status.

  • Can I get simples before I place an order?

    Yes, you can buy simples. After your order is successfully generated, the sample fee will be returned to your account or PayPal (depends on your payment method).

  • What should I do if I have language barriers with suppliers?

    You can choose the language you are familiar with by switching the language mode on the homepage of the website.

  • How do I add a product to “My Favorites”?

    You can add any products you like to “My Favorites” by clicking the heart symbol in the upper right corner of the product image.

  • How do I make an order on Gojidy.com?

    To purchase on Gojidy.com, please refer to the following steps:

    1) Find products you are interested with on Gojidy.com through entering keywords and searching on Gojidy.com home page.

    2) Contact us to negotiate the product/order details by sending emails.

    3) After all order detail confirmed, place your order online. Then you will receive an order confirmation email.

  • Why cannot I log in although the password is correct?

    The login page may time out, please refresh the login page.

  • Why cannot I receive the Email verification code?

    1) If you cannot find the verification code in your mailbox, it may go to your spam or trash folder.

    2) Your email code may take up few minutes to arrive, please wait for a while and refresh your mail.

  • What can I do if I forget my password?

    If you forget your password, you could retrieve your password by the following methods:

    1) Click "Forget Password" on the Sign in page.

    2) Fill in your registered email address, click “Get Email Verification Code”. The Verification Code will be send to your mailbox, please copy and paste the verification code in the second box.

    3) Please enter the new verification code which show beside the third box, and click the “Confirm recovery”. Then your login previous password will be send to your email. Please remember and copy your password to the login page.

  • How can I register an account on Gojidy.com?

    To register an account on Gojidy.com by laptop, please follow these 3 steps:

    1) Click the "Join Gojidy" in the upper right corner of the home page.

    2) Please enter your nickname, email address and password, then click "Get Email Verification Code".

    3) The Verification Code will be send to your mailbox, please copy and paste it, and don't forget to tick the Agreement. Then click the "Registered" to complete registration.